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Home >> Cancellation Policy

Cancellation Policy

In very rare cases we might need to change your holiday program due to unforeseen conditions, occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you them at the earliest possible date. We also reserve the right in any circumstances to cancel your holiday arrangements. If it is necessary to cancel your travel arrangements, we will pay to you compensation. If we make a major change to your holiday, we will inform you as soon as possible. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or canceling your booked holiday and receiving a full refund.

IF WE CANCEL YOUR HOLIDAY

Amount you will receive from us

• More than 14 days Deposit only

• More than 10 days 100% of holiday cost

• More than 07 days 100% of holiday cost + 2% of Holiday Cost

• Less than 02 days 100% of holiday cost + 4% of Holiday Cost

 

IF YOU CANCEL YOUR HOLIDAY

Amount of cancellation charge

• More than 14 days Deposit only

• More than 10 days 25% of holiday cost

• More than 07 days 30% of holiday cost

• Less than 02 days 100% of holiday cost

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Force Majeure: This means that we will not pay you compensation

if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural disaster, fire, adverse weather conditions. If you wish to amend a booked holiday, an amendment fee of Rs.750.00 will apply for each amendment. Any additional costs incurred for amendment of arrangements will also be payable.

Our Price Policy:

Each Tour will be priced on Standard/Deluxe/Premium accommodation throughout the itinerary including transfers, guides where stated. Souvenir Holiday Expeditions (SHE) will build bespoke itineraries on an individual basis and include as little or as much as you require. The cost does not just include the basics; you will receive the benefit of top quality and the help and advice of our specialists. We are also a licensed and registered tour operator. We work hard to ensure we offer the best rates available for our service and advice. However, should you receive a lower quote which is for the exact same holiday itinerary please do contact us to initiate our price match policy. At Distant Holidays we pride ourselves on our personal service which is why we would really like to ensure that we have explored every possible avenue to offer you the holiday and price which meets your needs.

Complaints: If you have a complaint on any of the services provided by us within the terms of the contract, initially inform your local guide or representative, who will do all possible to resolve the problem. Should the complaint be of a serious nature please contact our Office (address will be on service voucher). Any expenses incurred on telephone / facsimile or telex from will be refunded against production of the proper receipt of such charges.